The What, How & Why of Enterprise Excellence



What ?

   "Emotionally Engaged People Executing Continuously Improving Processes"

How ?

  "Lead and Improve by explaining the Big Picture and asking questions based on Universal Principles to Change the Conversations."

Why ?

  "Create Well-Being and Provide Continuously Improving Value for all Stakeholders"



"Everything is simpler than you think and at the same time more complex than you can imagine."

Johann Wolfgang von Goethe

 Our Approach


Our approach is based on Dr. Deming's Management Method which consists of four areas of Profound Knowledge :

  • Psychology of People (emotional engagement)
  • System's Thinking (interconnectedness)
  • Statistical Thinking (understanding variation)
  • Theory of Knowledge (using data to test our perceptions) . . .

. . . combined with Rob Palmer's learnings from the last 20 years on the critical role of the three types of Conversations :

  • With Yourself
  • With Others
  • With the System


For Guest Access to the "Further Reading List" to deepen your understanding of the philosophy, click here.